Business Operations Expert

Overview

micro1 engages operations practitioners to design benchmark tasks that measure what AI systems can actually do in real business workflows. In this contract role, you'll transform actual operational work—reporting, process design, workflow management—into realistic, multi-step tasks with objective grading criteria that AI systems can be evaluated against.

What You’ll Do

• Design multi-step business operations tasks drawn from real workflows with realistic reference files and clear instructions
• Define objective grading criteria so two independent reviewers would reach the same verdict on the same output
• Build tasks requiring judgment rather than lookup, where the right answer depends on careful analysis of materials
• Create or source supporting materials for each task: spreadsheets, system exports, process documentation, operational reports
• Flag tasks that prove ambiguous or ungradable instead of submitting low-quality work
• Deliver approved tasks on schedule and at required quality level

Requirements

• 5+ years hands-on responsibility in business operations, operations reporting, process design, or workflow management
• Direct ownership of operational work, not supervisory-only or adjacent exposure
• Experience creating or applying structured standards: SOPs, QA checklists, process documentation, service level definitions, training assessments
• Strong Excel capability and comfort reasoning across multiple documents simultaneously
• Strong English proficiency (B2 minimum, C1 preferred)
• Ability to turn real operational workflows into defined, gradable tasks