Customer Support

Customer Success - Operations (India Region)

Mercor

Verified listing

Full-time

IndiaPosted Sep 3$15K-$30K per year

Overview

Mercor is a platform connecting domain experts with AI training work and enterprise AI evaluation. The Customer Success - Operations role exists to provide rapid, delightful support to talent joining the platform to interview for roles, triaging issues and identifying improvements to the user experience.

What You’ll Do

Respond to support requests from talent applying for roles on the platform, addressing questions and issues
Triage and investigate talent-reported issues and identify redundancies in support workflows
Proactively document recurring pain points and share actionable insights with product and engineering teams to reduce support volume
Build talent-facing documentation to answer common support questions
Advocate internally for users by championing their feedback to shape product direction

Requirements

1–3 years of customer success, operations, or product support experience in SaaS or marketplace environment
Strong communication and problem-solving skills with proven ability to de-escalate issues
Experience using a support platform (Zendesk, Intercom, Help Scout, Freshdesk, Crisp)
Natural product intuition and ability to identify friction points and articulate solutions
Comfort working cross-functionally to drive resolutions through process or product improvements

Who Should Apply

Apply if you're someone who genuinely enjoys problem-solving on behalf of users and can communicate complex technical issues in a warm, clear, and professional tone—especially if you're fluent in English and curious about how product decisions actually get made. Avoid this if you're looking for high earning potential, prefer strictly structured support scripts over thoughtful responses, or would struggle with the low salary relative to similar roles in Western markets.</应用> <parameter name="applicationTip">This role sits at the intersection of support and product, so lead with a specific example of a recurring issue you identified and helped solve—not just "handled support tickets" but "noticed 40% of users were stuck at step X, documented the gap, and worked with engineering to improve the UX, which cut that volume by half." Mercor values people who think operationally, so show you're someone who looks beyond the immediate support request. Mention comfort with the specific support tool listed in the job (or how quickly you learn new platforms) since they're clearly using one in production.

Salary Insight

This is a below-market rate for a full-time customer success role in tech, even accounting for India-based employment. The wide band suggests it may span levels or reflect regional considerations. Before committing time to the application, research recent Mercor funding and growth stage—early startups sometimes underpay in base salary but offer other compensation. This pay warrants a direct salary discussion with the recruiter if you proceed.

About Mercor

A marketplace placing specialists into paid remote contract work with AI companies. One profile and one AI interview, reused across every role you apply to.

Remote policy: Fully remote, worldwide, on hourly contractor agreements rather than employment. But payment eligibility is the thing to check before you invest any time, because it is decided by country and there is no way around it. Mercor pays through Stripe Connect in…

How hiring works at Mercor →

Required Skills

Zendeskcustomer supportSaaSproduct feedbackdocumentation

Compensation

$15K-$30K per year

Location: India
Engagement: Full-time
Posted: Sep 3

Opens Mercor’s listing on MyRemoteJobs — we don’t collect applications ourselves.

About Mercor

A marketplace placing specialists into paid remote contract work with AI companies. One profile and one AI interview, reused across every role you apply to.

How hiring works at Mercor →

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