Customer Success / Support Operations Lead
Ethos
Verified listingOverview
Ethos connects experts with investors and consultancies for paid opportunities. This role involves helping train a leading AI lab's language model by creating, evaluating, and refining AI-generated documents, spreadsheets, and slide decks for customer success workflows.
What You’ll Do
- Create and evaluate AI-generated customer health-score dashboards
- Develop renewal risk scorecards and quarterly business review decks
- Refine escalation runbooks and onboarding/adoption playbooks
- Synthesize voice-of-customer insights into executive briefs
- Train AI model on professional document and spreadsheet tasks
Requirements
- 4+ years owning customer success or support operations for B2B SaaS or services
- Ownership of health-score models and renewal forecasting
- Proven ability to translate support and usage data into trusted executive decks and runbooks
- Expert-level document, spreadsheet, and slide craftsmanship
- Excellent written communication and attention to detail
Who Should Apply
This suits seasoned customer success or support ops leaders who have built repeatable processes and trust with executives—people who think in data and systems rather than just relationship management. You'll hit the wall fast if you're uncomfortable evaluating AI output critically or if you prefer strategic oversight over hands-on document work; this is primarily about execution, not leadership.
Salary Insight
$70/hour is roughly $145k annualized full-time, which is mid-to-senior band for customer success operations in most regions. Since this is contract and part-time (5–20 hours/week), the hourly rate compensates for lack of benefits and scheduling flexibility. Confirm upfront whether the $1,400/week cap is a hard limit or illustrative, and whether this affects tax treatment on your end.
About Ethos
Expert network matching experienced professionals to AI training, research, consulting and full-time projects.
Remote policy: Remote worldwide, but payment supported only in specific jurisdictions which Ethos determines and can change. Experts must not be in comprehensively sanctioned territories. Check individual project payment eligibility.
How hiring works at Ethos →Required Skills
Compensation
$70/hour (up to $1,400/week)
- Location
- Worldwide
- Engagement
- Contract
- Posted
- Oct 4
Opens Ethos’s listing on MyRemoteJobs — we don’t collect applications ourselves.
About Ethos
Expert network matching experienced professionals to AI training, research, consulting and full-time projects.
Remote policy: Remote worldwide, but payment supported only in specific jurisdictions which Ethos determines and can change. Experts must not be in comprehensively sanctioned territories. Check individual project payment eligibility.
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Application Tip
This is not a typical customer success leadership role—it's a specialized contract to improve AI training data. Lead with a concrete example of a health-score model or renewal forecast you built and how it changed decision-making, plus a specific document (QBR deck, runbook, scorecard) you're proud of. The hiring signal they're after is not management breadth but deep execution credibility; they want someone who can evaluate whether AI output would actually land with a CFO or customer executive, because you've done it a hundred times.
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