Training and Development Specialist

Overview

Turing is an AI research accelerator based in San Francisco that helps frontier AI labs and enterprises deploy advanced AI systems. This role develops and validates training workflows for Large Language Models by designing educational content, testing AI-generated outputs in merchant learning scenarios, and ensuring accuracy and compliance.

What You’ll Do

• Map and recreate complex merchant learning workflows including onboarding tutorials, feature adoption guides, and knowledge base governance
• Validate AI-generated educational outputs such as help center articles, policy summaries, and chatbot responses for technical accuracy and brand consistency
• Simulate merchant learning challenges including learning path validation, content discovery testing, and policy interpretation audits
• Provide structured annotations and datasets from help center interactions and training materials to improve LLM training and evaluation

Requirements

• 3+ years hands-on experience in Technical Writing, Content Strategy, Instructional Design, or Seller/Partner Training for a digital platform or marketplace
• High familiarity with LMS, CMS, Knowledge Base Platforms (e.g., Zendesk Guide, Confluence), or technical documentation authoring tools
• Exceptional attention to detail with focus on content accuracy, clarity, and merchant learning experience
• Conceptual understanding of how usage data, search queries, and support metrics are used for ML/LLM training and evaluation
• Excellent written English for creating and validating training-quality instructional content